Senior Customer Support Specialist: Escalations

Mindlance; Washington (District of Columbia); In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

A leading service provider is looking for a Senior Customer Support Professional in Washington, DC. This role requires a Bachelor's degree in Business or Communications and at least 6 years of experience in a contact center environment. The ideal candidate will excel at multitasking in a fast-paced environment and have outstanding communication skills. Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint is necessary. This position emphasizes teamwork and a strong ownership mindset. Flexible shifts may be required.

Competenze

• Minimum of 6 years of relevant experience in a correspondence or contact center environment.
• Ability to work efficiently in a fast-paced setting.
• Strong ownership mindset and resolve to follow through.

Conoscenze

Ability to multitask

Outstanding written and oral communication skills

Problem solving and analytical skills

Ability to work in a team environment

Formazione

Bachelor’s degree in Business or Communications

Strumenti

Outlook

Word

Excel

PowerPoint

Descrizione del lavoro

A leading service provider is looking for a Senior Customer Support Professional in Washington, DC. This role requires a Bachelor's degree in Business or Communications and at least 6 years of experience in a contact center environment. The ideal candidate will excel at multitasking in a fast-paced environment and have outstanding communication skills. Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint is necessary. This position emphasizes teamwork and a strong ownership mindset. Flexible shifts may be required.