Escalation & Compliance Project Specialist

4P Consulting Inc.; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A consulting firm is seeking a skilled Project Support Specialist to manage high-profile customer complaints and escalations. This role requires exceptional organizational skills, strong analytical thinking, and the ability to work in a fast-paced environment. The ideal candidate will have 5–7 years of experience in handling complex customer issues and a solid understanding of regulatory frameworks. Strong communication skills and attention to detail are crucial for success in this position.

Qualifications

• 5–7 years of experience resolving escalated customer concerns.
• 5–7 years of experience conducting root cause analysis.
• Strong understanding of regulatory frameworks and compliance procedures.
• Proven ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Resolve escalated customer complaints through various channels.
• Handle regulatory complaints ensuring adherence to regulations.
• Research and analyze customer issues using multiple systems.
• Deliver customer service support across various platforms.

Skills

Customer focus

Strong analytical skills

Excellent organizational skills

Written and verbal communication

Problem-solving

Multitasking

Education

Associate’s Degree or equivalent professional experience

Tools

Microsoft Office Suite

Project management tools (e.g., Microsoft Project, Jira)

Job description

A consulting firm is seeking a skilled Project Support Specialist to manage high-profile customer complaints and escalations. This role requires exceptional organizational skills, strong analytical thinking, and the ability to work in a fast-paced environment. The ideal candidate will have 5–7 years of experience in handling complex customer issues and a solid understanding of regulatory frameworks. Strong communication skills and attention to detail are crucial for success in this position.