Client Success Lead - Key Accounts (Remote/Hybrid)

Quest Resource Management Group Llc; Irving (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Quest Resource Management Group Llc is seeking a Key Accounts Specialist to manage and enhance client relationships, resolve inquiries, and process orders. You will maintain CRM records and support pricing analysis while collaborating across departments.

The role requires strong communication, multitasking ability, and a customer-centric mindset. A hybrid work environment and comprehensive benefits are offered to support work-life balance.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Prior experience in professional customer service is strongly preferred.
• Industry experience is a plus.
• Excellent communication and strong relationship-building skills are essential.

Responsibilities

• Serve as the primary contact for clients and support all client needs.
• Resolve inquiries, process orders and maintain CRM records.
• Assist with pricing analysis and purchase orders as needed.
• Communicate with clients and vendors to ensure timely service delivery.
• Escalate issues to the manager as necessary and support holiday/on-call coverage.

Skills

Excellent communication

Customer service excellence

Relationship building

Time management

Multitasking

Education

High school diploma or equivalent

Some college coursework preferred

Tools

CRM software

Microsoft Excel

Outlook

Job description

Quest Resource Management Group Llc is seeking a Key Accounts Specialist to manage and enhance client relationships, resolve inquiries, and process orders. You will maintain CRM records and support pricing analysis while collaborating across departments.

The role requires strong communication, multitasking ability, and a customer-centric mindset. A hybrid work environment and comprehensive benefits are offered to support work-life balance.