Senior Customer Support Engineer - AI & Web Platform

ApplyMint; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Vercel is seeking a deeply technical Customer Support Engineer to resolve complex customer issues, build and improve internal tooling, and own domain areas like v0. You will collaborate with Engineering, Product, Solutions, and Customer Success to deliver robust, scalable solutions.

You’ll communicate clearly, diagnose root causes, and participate in on-call rotations as part of a global support model. Remote-friendly role with office anchors for US-based candidates.

Qualifications

• Hands-on experience using Vercel and v0 as a platform.
• Experience in AI or web development and building production apps.
• Technical customer support background with troubleshooting and solutions.
• Strong written and verbal communication.

Responsibilities

• Solve technically complex customer cases.
• Troubleshoot with Engineering and drive fixes.
• Partner with Product, Solutions, and Customer Success.
• Develop and improve internal tools and scripts.
• Specialize in the v0 product area as domain owner.
• Improve documentation and runbooks.

Skills

Vercel experience

AI/Web development

Technical customer support

Documentation writing

Job description

Vercel is seeking a deeply technical Customer Support Engineer to resolve complex customer issues, build and improve internal tooling, and own domain areas like v0. You will collaborate with Engineering, Product, Solutions, and Customer Success to deliver robust, scalable solutions.

You’ll communicate clearly, diagnose root causes, and participate in on-call rotations as part of a global support model. Remote-friendly role with office anchors for US-based candidates.