Senior Customer Support & E‑Commerce Specialist

Ventrac; Orrville (OH); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical/dental/vision plan

401k

Paid time off

Volunteer hours

Tuition reimbursement

Growth opportunities

Job summary

The Toro Company in Orrville, Ohio is seeking a Customer Support Specialist III. You will serve as the ecommerce platform administrator, managing product content, promotions, and customer experience enhancements.

You will oversee end-to-end order management, coordinate with manufacturing and logistics to ensure inventory readiness, and respond to inquiries with a solution-focused approach. This role requires 2+ years of service experience, strong communication skills, and a collaborative,

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience, preferably in manufacturing.
• Strong written and verbal communication, including phone skills.
• Professional interpersonal skills with patience and empathy while assisting customers.
• Initiative and a collaborative team player who supports company objectives and culture.
• Ability to read, understand, and interpret mechanical and operational information.
• Self-motivated with focus on delivering a positive, memorable customer experience.
• Proficiency with Microsoft Office and SAP.

Responsibilities

• Serve as the primary administrator of the ecommerce platform, maintaining product content, promotions, and customer experience improvements.
• Coordinate end-to-end order management, including web order processing, picklist creation, shipment scheduling, invoicing, fulfillment tracking and returns/shipment claims.
• Partner with manufacturing, logistics, and warehouse to ensure inventory accuracy, lead times, and order readiness.
• Respond to customer inquiries by phone and email, delivering excellent service with a relationship-focused approach.
• Troubleshoot technical issues, manage payment concerns, and coordinate shipment processing for seamless fulfillment.
• Collaborate with IT on website enhancements, bug resolution, and system performance issues.
• Identify new online growth opportunities, marketplace expansion, customer segments, and digital sales channels.
• Facilitate digital pricing strategies with sales and finance teams.
• Create and monitor metrics for order accuracy, on-time delivery, and customer satisfaction.

Skills

Customer service

Communication skills

Microsoft Office

SAP

Order management

Ecommerce platform

Education

High school diploma or GED

Tools

Microsoft Office

SAP

Job description

The Toro Company in Orrville, Ohio is seeking a Customer Support Specialist III. You will serve as the ecommerce platform administrator, managing product content, promotions, and customer experience enhancements.

You will oversee end-to-end order management, coordinate with manufacturing and logistics to ensure inventory readiness, and respond to inquiries with a solution-focused approach. This role requires 2+ years of service experience, strong communication skills, and a collaborative,