Senior Customer Support & Account Manager

Aviso, LLC; Fremont (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Aviso, LLC in Fremont, CA, is seeking a Senior Customer Support professional who will take ownership of customer orders, invoicing, and day-to-day communications while partnering with Production, Planning, Purchasing, Quality, Engineering, Shipping and Sales.

The ideal candidate has 5+ years in customer service or account management within contract manufacturing or electronics environments, with strong ERP/MRP and Excel skills to ensure on‑time delivery and accurate billing.

Qualifications

• 5+ years of customer service or account management experience.
• Experience in manufacturing environments (contract or precision).
• Experience with ERP/MRP systems and invoicing processes.
• Strong Excel and Outlook skills with attention to detail.
• Excellent written and verbal communication, and organization.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Manage orders from receipt through production, shipment and delivery.
• Review POs for accuracy including pricing, part numbers, dates and requirements.
• Prepare and process invoices; resolve billing discrepancies.
• Enter orders and customer data in the ERP/MRP system.
• Monitor open orders, production status, and delivery commitments.
• Provide customers with updates on status, lead times, and delays.
• Coordinate with internal teams to support customer requirements.
• Identify potential issues and communicate them for timely resolution.
• Handle escalations and coordinate resources to resolve issues.
• Manage expedite requests, changes, reschedules, cancellations and returns.
• Maintain accurate customer records and documentation.
• Support customer portals and reporting requirements.
• Build strong customer relationships and understand products and programs.

Skills

Customer service

Account management

Communication

Problem-solving

Excel

Tools

ERP/MRP systems

MS Excel

MS Outlook

Job description

Aviso, LLC in Fremont, CA, is seeking a Senior Customer Support professional who will take ownership of customer orders, invoicing, and day-to-day communications while partnering with Production, Planning, Purchasing, Quality, Engineering, Shipping and Sales.

The ideal candidate has 5+ years in customer service or account management within contract manufacturing or electronics environments, with strong ERP/MRP and Excel skills to ensure on‑time delivery and accurate billing.