Senior Customer Success Upgrade Delivery Lead

Duck Creek Technologies; San Francisco (CA); Híbrido; USD 126.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work environment

Medical, dental, vision, life, and_dis

401(k) retirement plan with match

FSA and HSA

Paid holidays, vacation, and volunteer

Employee Assistance Program

Descripción de la vacante

Duck Creek Technologies is seeking a Senior Manager, Customer Success Upgrade Technical Delivery Lead in the San Francisco Bay Area. You will lead software upgrade planning, drive technical delivery, and coordinate cross-functional teams to deliver high-quality upgrades with minimal downtime.

You will mentor engineers, manage risk, and collaborate with customers to ensure successful outcomes while advancing automation, AI-driven tooling, and best practices across Duck Creek solutions.

Formación

• Bachelor’s degree in technical discipline or equivalent work experience in network administration, programming, or information systems.
• Minimum of 6 years’ professional experience in software development.
• Experience in customer-facing roles.
• Experience managing teams and the performance of direct report.

Responsabilidades

• Oversee upgrade planning, execution, and delivery with minimal business disruption.
• Provide technical leadership to development teams and ensure best practices in coding, testing, and deployment.
• Coordinate with cross-functional teams to ensure timely upgrade delivery.
• Act as primary contact for stakeholders regarding upgrade projects and provide regular updates.
• Analyze upgrade impact based on release notes and code changes for new features.
• Debug custom and base code to provide workarounds for third-party teams or customers.
• Leverage Duck Creek upgrade tools to create differential analyses and low-impact upgrade paths.
• Identify opportunities to automate processes or create utilities for faster upgrades.
• Work independently and take initiative in task management.

Conocimientos

C#

SQL

Visual Studio

Microsoft tech

Windows Server

JavaScript

XML

XSLT

HTML

CSS

AJAX

GitHub Copilot

AI tooling

Educación

Bachelor’s degree in technical discipline

Herramientas

Duck Creek upgrade tools

Descripción del empleo

Duck Creek Technologies is seeking a Senior Manager, Customer Success Upgrade Technical Delivery Lead in the San Francisco Bay Area. You will lead software upgrade planning, drive technical delivery, and coordinate cross-functional teams to deliver high-quality upgrades with minimal downtime.

You will mentor engineers, manage risk, and collaborate with customers to ensure successful outcomes while advancing automation, AI-driven tooling, and best practices across Duck Creek solutions.