Senior Customer Success Strategist (US Remote)
Xtium
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
XTIUM is seeking a Senior Customer Success Manager to lead strategic account growth and ensure high-value outcomes for multiple large clients. You will partner with executives to align IT services with business goals and drive renewal opportunities while coordinating across teams for flawless delivery.
In this remote, full-time role, you’ll leverage cloud and IT service knowledge to guide customers through complex challenges, advocate for customers internally, and push for continuous improvement
Qualifications
- Lead complex customer success initiatives and strategic reviews.
- Build strong relationships with C-level executives and key stakeholders.
- Identify growth and renewal opportunities through account insights.
- Coordinate cross-functional teams to meet contractual obligations.
Responsibilities
- Develop and execute a communication cadence with partners, customers, and vendors.
- Drive revenue growth by identifying sales opportunities and expanding business relationships.
- Utilize health measurement tools to ensure account transparency and performance.
- Monitor usage and engagement to maximize product adoption and value.
- Lead service reviews and ensure delivery meets contractual obligations.
- Align resources to drive growth and renewal.
Skills
Education
Job description
XTIUM is seeking a Senior Customer Success Manager to lead strategic account growth and ensure high-value outcomes for multiple large clients. You will partner with executives to align IT services with business goals and drive renewal opportunities while coordinating across teams for flawless delivery.
In this remote, full-time role, you’ll leverage cloud and IT service knowledge to guide customers through complex challenges, advocate for customers internally, and push for continuous improvement
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
