Customer Success Manager

Jobsforhumanity; United States; Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Jobsforhumanity is seeking a Senior Customer Success Manager to act as a strategic consultant and trusted advisor to mid-market and enterprise customers, owning the post-sale journey.

You will collaborate with the Strategic Account Manager to develop Account Plans, define success plans, and ensure clear communication across all activities while pursuing expansion opportunities and delivering 360-degree customer support.

Formación

• Professional written and spoken fluency in English.
• Proactive approach and positive attitude.
• Organized with attention to detail.
• Ability to prioritize and manage time effectively.
• Self-motivated in an international, fast-paced environment.

Responsabilidades

• Act as a strategic consultant and trusted advisor to mid-market and enterprise customers.
• Own the customer as the primary point of contact, defining a success plan with deliverables and ensuring clear communication across activities of the post-sale journey.
• Work closely with the Strategic Account Manager to develop Account Plans for all customers.
• Partner with the Strategic Account Manager to identify and close expansion opportunities.
• Collaborate with professional services, support, and partners to deliver seamless 360-degree support.

Conocimientos

Fluent English

Proactive

Organized

Time management

Self-motivated

International environment experience

Descripción del empleo

As a Senior Customer Success Manager, you will act as a strategic consultant and trusted advisor to our mid-market and enterprise customers.

'Own the customer as the primary point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers' post-sale journey

Work closely with the Strategic Account Manager to develop Account Plans for all of your customers, which will be the roadmap for account expansion

Partner with the Strategic Account Manager to help ensure expansion opportunities are identified and closed successfully

Work closely with professional services, support, and partners to deliver seamless 360-degree support to meet customer needs

Be consultative and build in-depth relationships and a complete understanding of their business goals and objectives

Build credibility, relationships, and influence C-level stakeholders by advocating our 'Customers for Life' philosophy

Key Requirements

• Professional written and spoken fluency in English, with excellent communication skills
• Proactive approach and positive attitude
• Organized, focused and with an attention to detail
• Ability to prioritize and manage time effectively
• Self-motivated person with an appetite to work in an international, fast-paced, entrepreneurial environment