Senior Customer Success Specialist - Industrial Tools

OSG; Illinois; Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

401K match

Premium PPO

Wellness incentive

FSA

Life Insurance

Disability Insurance

PTO 15 days

Flex days

Holidays 10

EAP

Job summary

OSG USA, Inc. is a leading manufacturer of taps, endmills, drills, and indexable cutting tools with a broad customer base across automotive, aerospace, energy, and more.

The Customer Success Representative III role focuses on order processing, problem solving, and building strong relationships with end users. The position requires 4+ years in customer support and strong English communication, with a hybrid work schedule and base pay of $24.00-$28.00 per hour plus monthly bonus potential.

Qualifications

• High School Diploma, GED, or equivalent.
• 4+ years of customer support experience for physical products.
• Excellent English and grammar skills required to communicate orally and written externally to customer and internally towards innovators and management.
• Professional telephone voice/manner with ability to operate computer/telephone equipment and manage a multitude of tasks.
• Experience with computers, especially MS Office Suite products.
• Previous experience supporting the training of other team members.
• Ability to maintain required product knowledge while continuing to learn and apply new skills as industry develops.
• Ability to perform complex mathematical equations and calculations.
• Ability to perform multiple tasks in a professional and timely manner.

Responsibilities

• Provides front-line service by answering incoming customer calls, solving problems and doing order follow-up.
• Establish a professional relationship with the customers and special end user accounts as required.
• Identifies, develops and manages large end user accounts for standard items to sell products based on client needs, enhancing client relationships.
• Obtains full comprehension of the product line in order to present quality information and provide some technical assistance.
• Generates new leads for the outside sales team. Creates sales by using a consultative approach.
• May process customer orders as needed.
• Receives, researches and responds to customer inquiries regarding technical issues and product quality.
• Leads and is the main contact for processing electronic orders submitted by EDI.
• Supports training of other team members.
• Performs other allied duties as assigned by leadership.

Skills

Customer service

English proficiency

Problem solving

Education

High school diploma

Tools

MS Office

Job description

OSG USA, Inc. is a leading manufacturer of taps, endmills, drills, and indexable cutting tools with a broad customer base across automotive, aerospace, energy, and more.

The Customer Success Representative III role focuses on order processing, problem solving, and building strong relationships with end users. The position requires 4+ years in customer support and strong English communication, with a hybrid work schedule and base pay of $24.00-$28.00 per hour plus monthly bonus potential.