Global Customer Support Manager – Technical Solutions

Oshkosh Corporation, Inc.; McConnellsburg (PA); On-site; USD 93,000 - 154,000; Full time

Job summary

The Customer Support Manager at Oshkosh Corporation, Inc. will lead our customer service team, overseeing post-sale support, technical assistance, and troubleshooting.

We seek a strong engineering background and experience in construction equipment, with a focus on continuous improvement of support processes and collaboration across departments to ensure customer satisfaction. This role also offers mentorship, training program implementation, and performance metrics-driven growth.

Qualifications

• Bachelor’s degree in business administration, marketing, or related field and 7+ years of experience.
• Two years supervisory/managerial experience.
• Advanced written and verbal communication skills.

Responsibilities

• Stay up to date on equipment, models, and systems relevant to order management and product research.
• Lead department continuous improvement efforts and related documentation.
• Train the team in delivering best-in-class service with a strong customer focus.
• Represent the Parts Contact Center in cross-functional meetings.

Skills

Supervisory experience

Education

Bachelor’s degree in business administration, marketing, or related field

Tools

ERP(XA)

Salesforce

Edge systems

Job description

The Customer Support Manager at Oshkosh Corporation, Inc. will lead our customer service team, overseeing post-sale support, technical assistance, and troubleshooting.

We seek a strong engineering background and experience in construction equipment, with a focus on continuous improvement of support processes and collaboration across departments to ensure customer satisfaction. This role also offers mentorship, training program implementation, and performance metrics-driven growth.