Senior Customer Success Programs Manager – Remote

NextGenEnergyJobs; United States; On-site; USD 102,042 - 137,200; Full time

Job summary

Samsara is seeking a Senior Program Manager for Customer Success Programs. This role leads strategic initiatives, partners with CS, Revenue and Operations, and delivers programs that improve customer outcomes at scale.

You will drive cross-functional collaboration, measure impact, and embed Samsara’s cultural principles across the organization. A strong background in SaaS and hardware, plus PMP/Agile credentials, is preferred.

Qualifications

• Bachelor's degree from a 4-year institution.
• 6-8 years of program management, customer success operations, strategy or consulting experience, ideally in a high-growth SaaS environment or fast-paced technology consulting role.
• Demonstrated success launching transformational initiatives that measurably improve the customer experience and support scalability within the business.
• Strong program management toolkit, including problem solving and decision making skills, able to quickly ramp up on business priorities and derive insights from data.
• Clear and confident communication, including ability to influence and lead cross-functional stakeholders, executives and front line managers.
• Diplomacy, tact, and poise under pressure when working through issues, skilled at prioritization conversations and discussing tradeoffs.
• Experience with B2B hardware and SaaS products.
• PMP certification, Agile/Scrum Certification, Prosci Certification, and/or advanced training in Project/Program Management.
• Experience in a global Operations, Customer Success, or Customer Experience organization.

Responsibilities

• Advise, champion and guide customers to adopt Samsara and gain business value.
• Lead large-scale transformational projects across the Customer Success org.
• Collaborate with CS, Revenue and Operations to scope and deliver programs.
• Measure results and drive continuous improvement for operational excellence.
• Develop dashboards and KPIs to scale processes and mitigate risks.
• Embed Samsara’s cultural principles.

Skills

Program management

Customer success operations

Strategy

Data insights

Cross-functional leadership

Education

Bachelor's degree

Job description

Samsara is seeking a Senior Program Manager for Customer Success Programs. This role leads strategic initiatives, partners with CS, Revenue and Operations, and delivers programs that improve customer outcomes at scale.

You will drive cross-functional collaboration, measure impact, and embed Samsara’s cultural principles across the organization. A strong background in SaaS and hardware, plus PMP/Agile credentials, is preferred.