Senior Customer Service Representative

Energy Innovation Corp; Aurora (CO); Hybrid; USD 101,000 - 143,000; Full time

Job summary

Nissan in Aurora, CO seeks a Senior Customer Service Representative who earns trust and guides deals to close. Ownership mindset and hybrid work model define the role.

The position offers a floor of $101,000 with room to grow, coaching, and a benefits package that flexes with your life. You will own escalation handling, coordinate cross-functional efforts, and ensure customer satisfaction.

Qualifications

• Experience in senior customer service or escalations.
• Hybrid work setting experience preferred.
• Strong time-management and organizational skills.

Responsibilities

• Draft outbound copy and manage senior buyer communications.
• Set cadence to keep sales reps accountable.
• Read intent data to route Aurora hot leads first.
• Sharpen value proposition for each vertical touched.
• Carry demos from screen-share to signature.
• Pull case studies to close stalled deals.

Job description

Selling isn't about pressure here; Nissan's Senior Customer Service Representative earns trust in Aurora and lets the deal close itself. What makes this Nissan role different is the ownership; the $101,000 - $143,000 and hybrid hours are just the entry fee.

Key Responsibilities

• Draft the cold-outreach copy that survives a senior buyer's inbox
• Mine Work Ethic data for the slow-to-anger story that wins the room
• Set the weekly cadence that keeps Nissan reps accountable
• Read intent data and route the Aurora hot leads first
• Sharpen the Senior Customer Service Representative value prop for each vertical we touch
• Carry the demo from screen-share to signature in one sitting
• Pull the empowering case study that closes a stalled Aurora deal

What You'll Bring

• Practical Escalation Management skills sharpened in a hybrid setting
• Sharp organizational skills and an ability to juggle multiple workstreams
• Strong multitasking ability without sacrificing quality
• The kind of attention to detail that catches what spell-check misses
• Reliable, accountable, and committed to following through
• Strong time-management skills and a bias toward action

Nissan has made Aurora, CO synonymous with underdog-spirited, dependable sales marketing work that outlasts the hype cycles. At Nissan you're trusted with the why, not just handed the what.

Picture $101,000 - $143,000 as the floor, not the ceiling, with growth coaching and a benefits package that actually flexes around your life.

We bumped the date today, signaling this Senior Customer Service Representative search is ongoing.