Senior Manager, Customer Experience & Order Operations

Edwards Lifesciences Gruppe; United States; On-site; USD 81,000 - 116,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Benefits programs

Job summary

Edwards Lifesciences seeks an experienced customer service leader in Irvine, CA to manage order processing and frontline staff. You will drive scalable processes, supervise a team, and collaborate across Operations, Marketing, and Shipping to ensure timely, accurate orders and strong customer satisfaction.

The role requires a Bachelor's degree and at least 4 years of leadership in a customer-facing environment, with a focus on cross-functional teamwork, policy adherence, and data-driven

Qualifications

• Bachelor's degree with in-depth technical knowledge and customer-facing experience.
• At least 4 years’ experience managing personnel and employee relations.
• Experience leading multicultural teams and coordinating cross-functional projects.

Responsibilities

• Provide order management leadership and cross-functional collaboration with Operations and Sales.
• Hire, train, and supervise front-level customer service team members.
• Ensure policy compliance and accurate, timely order entry and invoicing.

Skills

Leadership

Project management

Cross-functional collaboration

Multicultural teams

Communication skills

Education

Bachelor's degree

Tools

Microsoft Office

ERP (JDE)

Job description

Edwards Lifesciences seeks an experienced customer service leader in Irvine, CA to manage order processing and frontline staff. You will drive scalable processes, supervise a team, and collaborate across Operations, Marketing, and Shipping to ensure timely, accurate orders and strong customer satisfaction.

The role requires a Bachelor's degree and at least 4 years of leadership in a customer-facing environment, with a focus on cross-functional teamwork, policy adherence, and data-driven