Senior Customer Success & Order Management Lead

Aviso, LLC; Fremont (CA); On-site; USD 41,000 - 62,000; Full time

Job summary

Aviso, LLC in San Jose, CA is seeking a Senior Customer Support Specialist to own key client relationships and manage end-to-end order and invoicing processes in a manufacturing-focused environment.

You will coordinate with Production Planning, Engineering, Quality, Purchasing, Shipping, and Sales to ensure accurate orders, timely deliveries, and proactive issue resolutions.

This role emphasizes strong communication, organization, and problem-solving in a fast-paced setting.

Qualifications

• Significant experience in customer service or account management in a manufacturing environment.
• Understanding of manufacturing workflows, lead times, and scheduling dynamics.
• Experience processing purchase orders and navigating ERP/MRP systems.
• Familiarity with billing routines and invoice discrepancies.
• Proficient in Excel and Outlook, with strong communication and organizational skills.
• Preferred: experience with OEM or high-value key accounts; bilingual is a plus.

Responsibilities

• Manage designated customer accounts and build strong relationships.
• Process and maintain purchase orders and sales orders in ERP/MRP.
• Prepare, review, and resolve customer invoices and pricing discrepancies.
• Coordinate with Production Planning, Engineering, Quality, Purchasing, Shipping, and Sales.
• Provide status updates on orders, lead times, and delivery timelines.
• Handle escalations and drive prompt, effective solutions.
• Manage expedites, reschedules, RMAs, and order adjustments.
• Monitor demand forecasts and relay needs to internal teams.
• Maintain customer portals and records.

Skills

Customer service experience

Account management

ERP/MRP systems

Billing processes

MS Excel

MS Outlook

Communication skills

Organizational skills

Tools

ERP/MRP software

Job description

Aviso, LLC in San Jose, CA is seeking a Senior Customer Support Specialist to own key client relationships and manage end-to-end order and invoicing processes in a manufacturing-focused environment.

You will coordinate with Production Planning, Engineering, Quality, Purchasing, Shipping, and Sales to ensure accurate orders, timely deliveries, and proactive issue resolutions.

This role emphasizes strong communication, organization, and problem-solving in a fast-paced setting.