Senior Customer Success Manager, User Engagement (Hybrid)

Wolters Kluwer International; United States; Hybrid; USD 99,000 - 173,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

401(k)

Tuition assistance

Paid parental leave

Vacation & sick time

Job summary

Wolters Kluwer International seeks a Customer Success Manager, User Engagement to drive structured engagement across UpToDate portfolio and related solutions. The role partners with Sales, Marketing, and Product teams to develop affinity groups, educate clinicians, and collect insights shaping product development.

The position requires 5+ years in SaaS customer success, deep healthcare knowledge, and strong executive communication.

Qualifications

• 5+ years in SaaS-based customer success
• Healthcare industry knowledge
• Ability to engage with C-suite executives
• Strong communication and presentation skills
• 30-40% travel domestically

Responsibilities

• Lead customer engagement programs and affinity groups
• Collaborate with Sales, Marketing, Editorial, and Product teams
• Build relationships with clinicians and health system executives
• Define and measure engagement metrics and outcomes
• Coordinate cross-functional resources and timelines

Skills

SaaS customer success

Customer engagement

Healthcare knowledge

Executive communication

Project management

CRM platforms

Education

Bachelor’s degree

Business/Health Administration preferred

Tools

CRM platforms

Data analytics tools

Job description

Wolters Kluwer International seeks a Customer Success Manager, User Engagement to drive structured engagement across UpToDate portfolio and related solutions. The role partners with Sales, Marketing, and Product teams to develop affinity groups, educate clinicians, and collect insights shaping product development.

The position requires 5+ years in SaaS customer success, deep healthcare knowledge, and strong executive communication.