Senior Enterprise Healthcare Customer Success (Hybrid)

Wolters Kluwer; Indianapolis (IN); Hybrid; USD 78,000 - 137,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

401(k)

Paid parental leave

Tuition assistance

Job summary

Wolters Kluwer is seeking a Senior Customer Success Specialist to manage strategy and product utilization across the Clinical Decision Support Provider portfolio. You will advise major accounts, optimize outcomes, drive adoption, and manage implementations to maximize value realization with cross-functional collaboration and a global client focus.

Responsibilities include executive reviews, stakeholder presentations, and deployment planning. Travel ~30–40% and a hybrid work model are required.

Qualifications

• Bachelor's degree required; advanced degree recommended.
• 3+ years direct clinical healthcare provider experience.
• 2+ years in SaaS-based customer success, account management, or related role.

Responsibilities

• Partner with Sales to manage Major Accounts, support success and renewal.
• Act as liaison for executive leadership on project planning and utilization.
• Run Executive Business Reviews to align progress and ROI.
• Deliver presentations to stakeholders and share best practices.
• Design workflows, trainings, and deployment plans for key accounts.
• Lead implementation plans with cross-functional teams.

Skills

Presentation skills

Project management

CRM familiarity

Data-driven approach

C-suite rapport

Education

Bachelor's degree

Tools

CRM platforms

Customer success platforms

Job description

Wolters Kluwer is seeking a Senior Customer Success Specialist to manage strategy and product utilization across the Clinical Decision Support Provider portfolio. You will advise major accounts, optimize outcomes, drive adoption, and manage implementations to maximize value realization with cross-functional collaboration and a global client focus.

Responsibilities include executive reviews, stakeholder presentations, and deployment planning. Travel ~30–40% and a hybrid work model are required.