Senior Customer Success Manager — Strategic Partner

Workday; Pleasanton (CA); Hybrid; USD 128,000 - 192,000; Full time

Job summary

Workday in San Francisco, CA is seeking an experienced Client Success Manager to lead enterprise relationships and drive value across Planning products. You will partner with Sales, Services, and Product to ensure adoption, retention, and expansion for a portfolio of customers, coordinating executive-level engagements and success plans.

The role requires 10+ years in customer-facing services, 1+ year PM experience with Workday HCM/Payroll/ Financials, and a track record of cross-functional

Qualifications

• 10+ years in a customer facing services role (consulting or account management) including issue resolution and escalation at executive levels.
• 1+ years project management experience with Workday HCM, Payroll, or Financials.
• Experience in a complex software or SaaS environment with executive relationships.

Responsibilities

• Coordinating the customer relationship end-to-end.
• Liaising between product management and the customer about the Workday roadmap and its impact.
• Developing success plans with critical success factors and metrics.
• Prioritizing and driving resolution on customer concerns.
• Promoting two-way communication between customer and Workday teams.
• Adoption facilitation of Workday features based on customer needs.

Skills

Customer relationships

Executive communication

Cross-functional collaboration

Account management

Planning & adoption

Education

Bachelor's degree or equivalent

Job description

Workday in San Francisco, CA is seeking an experienced Client Success Manager to lead enterprise relationships and drive value across Planning products. You will partner with Sales, Services, and Product to ensure adoption, retention, and expansion for a portfolio of customers, coordinating executive-level engagements and success plans.

The role requires 10+ years in customer-facing services, 1+ year PM experience with Workday HCM/Payroll/ Financials, and a track record of cross-functional