Senior Customer Success Manager - Enterprise SaaS (Hybrid)

Workday, Inc.; San Francisco (CA); Hybrid; CAD 179,000 - 268,000; Full time

Job summary

Workday, Inc. is seeking a Customer Success Manager to partner with customers on Workday Adaptive Planning journeys.

You will coordinate enterprise-level service activities, work with Sales & Services, and drive value through adoption and retention. As a key liaison between Professional Services and Production Services, you will design success plans, track metrics, and collaborate across teams to maximize customer outcomes.

Qualifications

• 10+ years in a customer-facing services role (consulting or account management).
• 1+ years project management experience with Workday HCM, Payroll, or Financials.
• Experience collaborating across Sales, Services and Product Management.
• Proven track record to engage with executive leadership.

Responsibilities

• Coordinate the customer relationship across functions and teams.
• Communicate Workday roadmap and its impact to customers.
• Develop customer success plans with critical success factors and metrics.
• Drive resolution on customer concerns and opportunities for growth.
• Promote two-way communication and adoption of Workday features.

Skills

Customer relationship management

Project management

Executive communication

SaaS familiarity

Education

Bachelor's degree or equivalent

Tools

Workday HCM

Job description

Workday, Inc. is seeking a Customer Success Manager to partner with customers on Workday Adaptive Planning journeys.

You will coordinate enterprise-level service activities, work with Sales & Services, and drive value through adoption and retention. As a key liaison between Professional Services and Production Services, you will design success plans, track metrics, and collaborate across teams to maximize customer outcomes.