Senior Customer Success Lead — Planning & Adoption

Workday, Inc.; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Workday, Inc. seeks a seasoned Customer Success Manager to guide customers through the Workday Adaptive Planning journey. You will partner with Sales, Services, and Product to maximize value, drive adoption, and support retention across a defined customer set.

You will manage executive relationships, develop success plans, and coordinate across teams to resolve issues and promote ongoing value realization for complex SaaS deployments.

Qualifications

• 10+ years in a customer-facing services role with issue resolution and escalation at executive levels.
• 1+ year project management experience with Workday HCM, Payroll, or Financials.
• Strong organization, time management, data analysis, and communication skills.
• Proven ability to collaborate and build relationships with customers, especially at the executive level.

Responsibilities

• Advise and facilitate customers through their Workday Adaptive Planning journey.
• Collaborate with Sales, Services, and Product to drive value and adoption.
• Develop success plans with critical success factors, metrics for success, risks and recommendations.
• Lead escalations and coordinate cross-functional teams to ensure customer satisfaction.

Skills

Customer relationship management

Executive-level engagement

Cross-functional collaboration

Project management

Communication skills

Education

Bachelor's degree or equivalent

Job description

Workday, Inc. seeks a seasoned Customer Success Manager to guide customers through the Workday Adaptive Planning journey. You will partner with Sales, Services, and Product to maximize value, drive adoption, and support retention across a defined customer set.

You will manage executive relationships, develop success plans, and coordinate across teams to resolve issues and promote ongoing value realization for complex SaaS deployments.