Senior Customer Success Manager - Remote, Equity, Growth

kodex; United States; On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Remote-first

Annual offsites

Equity included

Unlimited PTO

Parental leave

Medical, dental, vision

401(k)

Career growth

Job summary

Kodex is seeking an experienced Customer Success Manager to drive retention, renewals, customer satisfaction, and growth across a portfolio of high-impact clients. You'll be the primary point of contact from the moment a deal closes - leading onboarding, managing implementation, and ensuring long-term success in partnership with Sales, Business Operations, and Engineering.

This is the fourth member of our Customer Success team, taking full ownership of accounts while helping expand foundational

Qualifications

• 5+ years in customer-facing roles, including SaaS Customer Success or Account Management.
• Experience with high-ARR, high-touch customers and strategic outcomes.
• Strong executive-level communication and collaboration across teams.

Responsibilities

• Drive retention, renewals, and growth across a portfolio of clients.
• Own onboarding, implementation, and long-term customer success.
• Collaborate with Sales, Business Operations, and Engineering to scale CS.
• Shape customer journey, create playbooks, and improve tooling.

Skills

Customer Success

SaaS CS

Executive comms

Account management

Onboarding

Pacific Time

High-ARR customers

Tools

HubSpot

Job description

Kodex is seeking an experienced Customer Success Manager to drive retention, renewals, customer satisfaction, and growth across a portfolio of high-impact clients. You'll be the primary point of contact from the moment a deal closes - leading onboarding, managing implementation, and ensuring long-term success in partnership with Sales, Business Operations, and Engineering.

This is the fourth member of our Customer Success team, taking full ownership of accounts while helping expand foundational