Senior Customer Success Manager - Ostro

Veeva; Philadelphia (Philadelphia County); Hybrid; USD 115,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible PTO

Retirement programs

Charitable giving program

Job summary

Veeva Systems is seeking a strategic Client Partner for Ostro to build executive relationships with enterprise pharmaceutical clients and drive measurable business impact.

You will act as a trusted advisor across product, engineering, and commercial teams, shaping digital marketing strategies and advocating for customer needs while managing complex, multi-stakeholder programs.

Travel up to quarterly and deep pharma knowledge required; experience with HCP/patient websites is a must.

Qualifications

• 4+ years of experience in digital marketing strategy, client services, or account management within healthcare/pharma
• Proven ability to build trusted client relationships and manage complex enterprise accounts
• Experience developing digital strategies across websites, social, display, or other omnichannel marketing programs
• Experience supporting pharmaceutical product launches and promotional review, including Veeva Vault PromoMats
• Strong analytical skills to translate campaign performance into strategic recommendations
• Experience collaborating with creative, technical, and cross-functional teams
• Excellent communication and presentation skills with the ability to influence stakeholders
• Willingness to travel to client sites approximately once per quarter
• Must have experience launching HCP and patient websites
• Must have deep pharma knowledge
• Must have worked either at an agency or in house pharma previously
• Experience with Veeva Commercial Cloud applications
• Experience supporting multiple therapeutic areas including oncology, immunology, or rare disease
• Familiarity with MLR review processes and FDA promotional guidelines

Responsibilities

• Build trusted relationships with enterprise pharmaceutical clients, becoming a strategic advisor to key commercial stakeholders
• Understand each client's business objectives and develop strategies that maximize adoption, engagement, and long-term success
• Partner across Product, Engineering, Creative, and Commercial teams to deliver exceptional client experiences
• Turn campaign performance, analytics, and market insights into clear, actionable recommendations that drive business results
• Advocate for customer needs and influence the future direction of the Ostro platform
• Lead complex initiatives across multiple stakeholders while managing priorities, budgets, and timelines
• Identify opportunities to expand partnerships and help clients realize even greater value from Ostro

Skills

Digital marketing

Account management

Client relations

Analytical skills

Cross-functional collaboration

Communication & presentation

Travel willingness

HCP website launches

Pharma knowledge

Veeva Vault PromoMats

Veeva Commercial Cloud

Tools

Veeva Vault PromoMats

Veeva Commercial Cloud

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Ostro, a business within Veeva, is redefining how life sciences companies engage healthcare professionals and patients through AI-powered experiences. We partner with the world's leading pharmaceutical companies to deliver personalized, data-driven engagement that improves commercial outcomes and helps patients access the information they need.

We're looking for a strategic Client Partner who thrives on building executive relationships, solving complex business challenges, and delivering measurable impact. This isn't a traditional account management role—you'll serve as a trusted advisor to enterprise clients, influence product innovation, and play a key role in growing some of the industry's most important customer partnerships.

If you're excited by the opportunity to work at the intersection of AI, healthcare, and digital innovation, we'd love to hear from you.

• Build trusted relationships with enterprise pharmaceutical clients, becoming a strategic advisor to key commercial stakeholders
• Understand each client's business objectives and develop strategies that maximize adoption, engagement, and long-term success
• Partner across Product, Engineering, Creative, and Commercial teams to deliver exceptional client experiences
• Turn campaign performance, analytics, and market insights into clear, actionable recommendations that drive business results
• Advocate for customer needs and influence the future direction of the Ostro platform
• Lead complex initiatives across multiple stakeholders while managing priorities, budgets, and timelines
• Identify opportunities to expand partnerships and help clients realize even greater value from Ostro

• 4+ years of experience in digital marketing strategy, client services, or account management within a healthcare, pharmaceutical, or life sciences agency
• A track record of building trusted client relationships and managing complex enterprise accounts
• Experience developing digital strategies across websites, social, display, or other omnichannel marketing programs
• Experience supporting pharmaceutical product launches and promotional review, including Veeva Vault PromoMats
• Strong analytical skills with the ability to translate campaign performance into strategic business recommendations
• Experience collaborating with creative, technical, and cross-functional teams to deliver successful client programs
• Excellent communication and presentation skills with the ability to influence stakeholders at all levels
• Willingness to travel to client sites approximately once per quarter, or as needed
• Must have experience launching HCP and patient websites
• Must have deep pharma knowledge
• Must have worked either at an agency or in house pharma previously

• Experience with Veeva Commercial Cloud applications
• Experience supporting multiple therapeutic areas, including oncology, immunology, or rare disease
• Familiarity with Medical, Legal, and Regulatory (MLR) review processes and FDA promotional guidelines

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

• Base pay: $115,000 - $170,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].