Senior Customer Success Manager — Mid-Market Growth

Culture Amp Pty Ltd; United States; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

MacBooks

Share Options

Medical insurance

Parental leave

Flexible schedule

Digital events

Work from home

Job summary

Culture Amp Pty Ltd is seeking a Senior Customer Success Manager to partner with our Named Commercial (Mid‑Market) customers, driving adoption, retention, and expansion across Culture Amp’s Employee Experience and Performance platform.

You’ll be the strategic, post‑sale partner to People & Culture leaders, building success plans, leading executive strategy reviews, and translating people science insights into action.

Qualifications

• 3–6 years in Customer Success or Account Management within SaaS.
• At least 2 years tied to revenue outcomes (GRR, expansion).
• Proficiency with AI tools to accelerate workflows and insights.
• Strong communication, consultative and executive-level influencing skills.

Responsibilities

• Partner with Named Commercial (Mid‑Market) customers to drive adoption, retention, and expansion.
• Build success plans and conduct executive strategy reviews with HR leaders.
• Lead QBRs and coordinate with Account Management, Renewals, and Account Executives.
• Monitor product usage and health to identify risks and expansion opportunities.
• Collaborate with internal teams (People Science, Customer Trainers, Implementation, Support) to deliver outcomes.
• Advocate for customer voice to inform roadmap.
• Document milestones and value realization in the system of record (e.g., Vitally/Salesforce).
• Drive GRR and growth targets for a 400-1,000 employee customer base.
• Leverage AI-driven tools to synthesize insights and inform strategy.

Skills

Executive relationships

Cross-functional collaboration

Data storytelling

AI tools proficiency

SaaS Customer Success

Tools

Salesforce

Vitally

Job description

Culture Amp Pty Ltd is seeking a Senior Customer Success Manager to partner with our Named Commercial (Mid‑Market) customers, driving adoption, retention, and expansion across Culture Amp’s Employee Experience and Performance platform.

You’ll be the strategic, post‑sale partner to People & Culture leaders, building success plans, leading executive strategy reviews, and translating people science insights into action.