Customer Success Manager

UserIQ; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

UserIQ, located in Atlanta, GA, seeks a driven Customer Success Manager to elevate customer engagement and satisfaction. This role involves managing client relationships and advocating for their needs to ensure successful product utilization.

With at least 2 years of experience in customer success or a software company, you will need strong communication skills and an eagerness to learn. Join UserIQ to help SaaS companies thrive!

Qualifications

• 2+ years of relevant experience required.
• Experience in a software company is essential.
• Impeccable written and verbal communication skills are necessary.

Responsibilities

• Own overall relationship with assigned clients.
• Establish trusted advisor relationships.
• Develop and nurture customers for advocacy.
• Establish critical goals and KPIs with clients.
• Identify and develop upsell opportunities.
• Advocate for customer needs across departments.

Skills

Customer Success Management

Communication Skills

Analytical Skills

Detail Oriented

Teamwork

Tools

Office Software

Job description

UserIQ is the first and only Customer Growth Platform™ that empowers SaaS companies to foster growth beyond the funnel. From onboarding and retention to expansion and advocacy, UserIQ combines user intelligence with targeted engagements to deliver what each customer needs to be successful at every moment.

UserIQ was founded in 2014 and is led by the former CIO of TRX and a former Microsoft Executive to help SaaS companies transform the way they communicate with their customers. UserIQ is a part of the Signature program at ATDC, a startup technology business incubator for early‑stage startups and is funded by leading VC firms in Atlanta: BIP Capital, Tech Square Ventures, BLH Venture Partners and Accelerant Venture Capital.

Job Description

Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

Responsibilities

• Own overall relationship with assigned clients, which include: increasing adoption, ensuring retention and satisfaction.
• Establish a trusted/strategic advisor relationship with each client and drive continuous value of our products and services.
• Develop, prepare, and nurture customers for advocacy.
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Identify and/or develop upsell opportunities.
• Advocate customer needs and issues across departments.
• Program manage account escalations.

Qualifications

• Prior experience in Customer Success/Support or equivalent history of increasing satisfaction, adoption, and retention.
• Proven ability to drive continuous value of our product(s).
• Familiarity with working of clients of all sizes.
• Impeccable written and verbal communication skills.
• Detail oriented and analytical.
• Strong team player but still a self‑starter.
• Thrives in a multitasking environment and can adjust priorities on the fly.

Requirements

• 2+ years of relevant experience.
• Experience working at a software company.
• Proficient in Office Software.
• You’re driven: No one needs to push you to excel; it’s just who you are.
• Eager to learn, adapt, and perfect your work; you seek out help and put it to good use.
• You want to help and serve our customers. Your information will be kept confidential according to EEO guidelines.