Senior Customer Success Manager III – K-12 EdTech Growth

Renaissance; Charleston (SC); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid vacation and sick time

12 paid holidays

Parental leave

Job summary

Renaissance is seeking a Customer Success Manager III to manage district and school accounts, drive onboarding, nurturing and renewal, and partner with Sales to grow the business across territories.

You will lead complex customer success initiatives, identify upsell opportunities, mitigate risks, and ensure customers achieve value and success with Renaissance products and deployed hardware.

Qualifications

• 3-5 years experience in Customer Success required.
• Strong understanding of the K12 education competitive landscape.
• Strong organizational, analytical and detail-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment.
• Excellent CS strategy acumen with good business development and negotiating skills.
• Strong interpersonal, written, presentation and oral communication skills.
• Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers.

Responsibilities

• Manage assigned portfolio customers with significant independence; Develop strategic customer relationships across territories and execute impactful strategies to drive strong business results.
• Proactively and reactively ensure that customers are continuously delighted throughout their journey with Renaissance.
• Partner with Sales to develop and execute account growth strategies across shared customers, leveraging deep customer insights to drive expansion opportunities within customer accounts.
• Take ownership of risk identification, documentation, and escalation within their area. Apply customer and territory insights to ensure timely and accurate reporting of risks.
• Identify opportunities for upselling and cross selling and work closely with the sales team to close any sales opportunities.
• Lead complex customer success initiatives and serve as the escalation point for accounts, developing innovative solutions for sophisticated customer challenges.

Skills

Customer success

Strategy

Account management

Communication

Job description

Renaissance is seeking a Customer Success Manager III to manage district and school accounts, drive onboarding, nurturing and renewal, and partner with Sales to grow the business across territories.

You will lead complex customer success initiatives, identify upsell opportunities, mitigate risks, and ensure customers achieve value and success with Renaissance products and deployed hardware.