Strategic Customer Success Manager – K-12 EdTech

Renaissancelearning Nam; United States; On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Health benefits

HSA/FSA

401(k) with match

Paid time off

12 paid holidays

Parental Leave

Tuition Reimbursement

Life & Disability Insurance

Well-being programs

Job summary

Renaissance seeks a Customer Success Manager III to manage district and school accounts across multiple states, ideally in MST or PST time zones. You will own customer success initiatives, drive adoption of our platform and deployed hardware, and partner with Sales to propel expansion opportunities.

You will mentor teams, manage risk, and ensure customer outcomes align with Renaissance’s mission and product roadmap. This role demands strong communication and a proven CS track record.

Qualifications

• 3–5 years experience in Customer Success.
• Strong understanding of the K12 education competitive landscape.
• Excellent organizational, analytical and detail-oriented thinking skills.
• Proven track record of meeting/exceeding goals and delivering outcomes.

Responsibilities

• Manage assigned portfolio customers with independence and develop strategic relationships across territories.
• Proactively ensure customers are delighted throughout their journey with Renaissance.
• Partner with Sales to develop account growth strategies and drive expansion opportunities.
• Identify and escalate risks with timely reporting and mitigation plans.
• Drive product adoption and resolve order/query issues with logistics teams.

Skills

Customer success

Account management

Strategic planning

Stakeholder management

Communication skills

Job description

Renaissance seeks a Customer Success Manager III to manage district and school accounts across multiple states, ideally in MST or PST time zones. You will own customer success initiatives, drive adoption of our platform and deployed hardware, and partner with Sales to propel expansion opportunities.

You will mentor teams, manage risk, and ensure customer outcomes align with Renaissance’s mission and product roadmap. This role demands strong communication and a proven CS track record.