RVP, Customer Success Customer Success Directors Remote United States

Seismic; San Diego (CA); Remote; USD 163,000 - 224,000; Full time

Job summary

Seismic, headquartered in San Diego, seeks a RVP, Customer Success to lead a high-performing CS team, drive product adoption, and ensure client retention across core customers. You will work with executives to expand strategic relationships and guide customers through renewal cycles.

As a key leader in a fast-growing SaaS company, you will build cross-functional partnerships with Sales, Product, and Services to maximize value and outcomes for diverse client portfolios.

Qualifications

• 6–10 years in a client/stakeholder role with 5+ years in leadership.
• Preferably SaaS experience and renewal process understanding.
• Ability to design processes and prioritize ruthlessly.

Responsibilities

• Lead, coach, and grow a team of Customer Success Managers across levels.
• Build Trusted Advisor relationships with senior client stakeholders.
• Escalate and resolve customer challenges to successful outcomes.
• Provide account transparency using data to forecast risks and opportunities.
• Forecast renewals and manage expansions with Sales.
• Collaborate with Services, Sales, and Marketing to grow presence.

Skills

Team leadership

CSM coaching

Executive communication

Cross-functional collaboration

SaaS knowledge

Gainsight usage

Tools

Gainsight

Job description

Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on ourCareers page (Opens in a new tab) .Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more atseismic.com.Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismichere (Opens in a new tab) .

Overview:

The Customer Success Management team is key to driving the success of our customers through accelerating product use,valueand byhelping them better achievethe businessoutcomes. TheRVP, Customer Success will lead aSuccessteamfocused onSeismic's Core customers.TheRVPwill leadand develop aCSM team, CSMs' primary responsibilities are to drive product adoption, provide data-driven best practices and ensure client retentionwithinSeismic's core client base. They are the primary point of contact for their accounts, ensuring customers' success on the Seismic platform and managing contract renewals. As theRVPof this team, youberesponsible for supporting and growing CSMs and customers of all sizes on their Seismic journey.

Who you are:

• Successful candidates will be excited about coaching and upskilling a team whileworking in an agile, fast-paced environment. You know how to navigate organizations and can build cross-functional relationships to support CSMs and customers. You will becomfortableengaging and developing trusted advisor relationships with VP and C-level executives engaged in customers' Sales Enablement strategies.
• 6-10years of experience in a client/stakeholder management role, with at least 5 years in team leadership roles, preferably in SaaS
• Commercial savvy and an understanding of the SaaS sales and renewal processes
• Ability to create structure in ambiguous situations, design effective processes, and prioritize ruthlessly
• Executive presence and excellent communication abilities
• Experience partnering with complex, multi-divisional companiesand navigating cross-functionally within a global software organization
• Passion for technology and for being a part of a fast-growing SaaS company
• Experience working with cross-functional leadership teams (e.g.Sales, Product, Marketing, Services), preferably in a remote environment

What you'll be doing:

• Leading, coaching, and growinga team of Customer Success Managers of various levels of experience, byleveragingSeismic corporate CS ways of working and adapting them to your market needs
• Building Trusted Advisor relationships at senior levels in your team’s accounts, helping to ensure retention, uncover opportunities for cross-sell/upsell, and develop advocates
• Acting as a point of escalation internally and externally should any challenges arise with customers and seeing those through to successful resolution
• Providing account transparency by tracking client data in Gainsight, our Customer Success application, and using this data toidentify, forecast, and mitigate risks or exploit opportunities proactively
• Forecasting and leading the contract renewal process with your CSMs and identifying and nurturing expansion opportunities in coordination with Sales
• Partnering with Professional Services,Salesand Marketing leadership to growSeismic's presence and brand inthe Core Servicessector

Headquartered in San Diego and with employees across the globe, Seismic is the global leader in salesenablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO, Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are committed to fair and equitable compensation practices.

Seismic's annual base salary range for this position will vary based on applicant's location, experience, job level, skills, and abilities as well as internal equity and alignment market data.

The range listed below is the minimum to the maximum of our target hiring range.

Seismic's salary range for this position is: $162,700 USD - $224,000 USD

This position is also eligible to participate in Seismic's incentive plans in addition to base salary.

The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan.