VP, Customer Success ~ Financial Services

Seismic; San Diego (CA); Hybrid; USD 187,000 - 257,000; Full time

Job summary

Seismic seeks a visionary VP of Customer Success focused on Financial Services, leading strategy, execution, and a world-class CS organization to maximize value for FS clients using the Seismic Enablement Cloud.

You will partner with executives across Product, Sales, Services, and Marketing to align FS regulatory needs with product strategy, drive retention and expansion, and champion customer outcomes at the highest levels of the company.

Qualifications

• 12+ years leading CS or post-sales in a SaaS environment.
• Experience leading CS teams within Financial Services (Banking, Wealth, Insurance, or Capital Markets).
• 5+ years of enterprise client management with large FS customers.
• Demonstrated ability to design, build, and scale CS organizations and processes.
• Proven retention, growth, and customer satisfaction track record across a large base.
• Strong leadership, decision-making with operational rigor.
• Excellent communication and storytelling for C-level engagements.
• Deep familiarity with SaaS metrics, lifecycle dynamics, and cross-functional collaboration.

Responsibilities

• Lead strategy and execution for Seismic's Customer Success org across Commercial to Enterprise FS segments.
• Drive adoption, retention, and expansion with FS customers and exec sponsors.
• Partner with Product, Sales, Marketing to translate customer needs into product strategy.
• Build scalable CS processes, tools, and metrics for growth and efficiency.
• Coach and grow a high-performance CS team dedicated to Financial Services.

Skills

CS leadership

Financial Services domain

Enterprise client management

Cross-functional collaboration

Executive stakeholder management

SaaS lifecycle & metrics

Regulatory & compliance knowledge

Strategic planning

Job description

VP, Customer Success ~ Financial Services

About Us:

Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on ourCareers page (Opens in a new tab) .Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more atseismic.com.Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismichere (Opens in a new tab) .

Overview:

As VP of Customer Success, you will lead strategic initiatives across Seismic’s Customer Success organization, shaping the vision, strategy, and execution for your segment to ensure our customers achieve maximum value from our platform. This high‑impact leadership role spans customer segments from Commercial to Enterprise — including a significant focus on our Financial Services business, one of Seismic’s largest and most strategically important verticals.

You will partner closely with our SVP of Customer Success to scale and develop a world‑class Customer Success organization, foster strong customer partnerships, and ensure our customers — particularly those in Banking, Wealth & Asset Management, Insurance, and Capital Markets — realize the full benefits of Seismic’s platform. You will work cross‑functionally across Services, Sales, Product, and Marketing to define and implement customer strategy and serve as the voice of the customer, championing their success at the highest levels of the company.

Who you are:

• 12+ years of experience leading high‑performing Customer Success or post‑sales organizations in a SaaS environment, with proven success at scale.
• Experience supporting or leading Customer Success teams within Financial Services (Banking, Wealth, Insurance, or Capital Markets)is stronglypreferred.
• 5+ years of direct client management experience with enterprise‑level customers, ideally including large FS institutions.
• Demonstrated ability to design, build, and scale CS organizations and processes.
• Track recordof owning retention, growth, and customer satisfaction metrics across a large customer base.
• Proven leadership and decision‑making capabilities with strong operational rigor.
• Strong communicationand storytelling skills, with the ability to influence internal stakeholders and engage externally with C‑level executives.
• Deep familiarity with SaaS businesses, including metrics, challenges, and lifecycle dynamics.
• Experience working cross‑functionally with Product, Sales, Services, and Marketing to deliver seamless customer outcomes.
• Strong technical and product acumen, with the ability to translate customer needs — including FS‑specific regulatory and workflow requirements — into product strategy.
• Entrepreneurial mindset, adaptable to change, with a focus on solutions and opportunities.
• Proventrack recordof defining andoptimizingcustomer success processes to drive scale and impact.

What you’ll be doing:

Drive Customer Value & Growth

• Ensure every customer experiences a consistent, high‑quality engagement throughout their lifecycle, with tailored strategies for the unique needs of Financial Services customers.
• Partner across CS, Sales, Product, Marketing, and Services leadership to drive adoption, retention, and expansion across the customer base, with a focus on accelerating growth within the FS segment.
• Provide executive sponsorship and serve as a trusted advisor to C‑level stakeholders across major Financial Services institutions.

Cultivate Deep Product Expertise

• Develop andmaintaindeep knowledge of our platform and its integrations within customer environments, including the specialized workflows, compliance considerations, and distribution models unique to Financial Services.
• Ensure the CSM organization is equipped to provide best practices, training, and guidance that maximize customer value and adoption across FS sub‑verticals.
• Champion both product and industryexpertiseas differentiators for our team, reinforcing credibility and trust with customers at every level.

Foster a High-Performance Culture

• Hire, coach, and develop top talent within your CSM team, including leaders and CSMs dedicated to the Financial Services segment.
• Set and uphold high performance and engagement standards, balancing accountability with empathy.
• Cultivate a culture that embodies our mission, vision, and values.

Collaborate Cross-Functionally

• Partner with Product leadership to channel customer insights — especially those tied to FS regulatory, compliance, and workflow needs — into product strategy and innovation.
• Work with Marketing and Sales toaligncustomer advocacy, reference‑ability, and expansion opportunities within the FS vertical.
• Collaborate with Operations and Analytics to ensure data‑driven decision‑making across the CSM function, including FS‑specific health metrics, adoption patterns, and risk indicators.

Lead & Scale the Organization

• Build and inspire a Customer Success organization that sets the standard for excellence and drives outcomes across all segments, with a scalable model that supports the growth and complexity of Financial Services customers.
• Build andoptimizescalable processes, tools, and metrics that drive efficiency, consistency, and predictable outcomes across the broader CS organization and within the FS vertical.

Headquartered in San Diego and with employees across the globe, Seismic is the global leader in salesenablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO, Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#LI-SM1

We are committed to fair and equitable compensation practices.

Seismic’s annual base salary range for this position will vary based on applicant’s location, experience, job level, skills, and abilities as well as internal equity and alignment market data.

The range listed below is the minimum to the maximum of our target hiring range.

Seismic’s salary range for this position is: $187,100 USD - $256,900 USD

This position is also eligible to participate in Seismic’s incentive plans in addition to base salary.

The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan.

We are committed to fair and equitable compensation practices.

Seismic’s annual base salary range for this position will vary based on applicant’s location, experience, job level, skills, and abilities as well as internal equity and alignment market data.

The range listed below is the minimum to the maximum of our target hiring range.

Seismic’s salary range for this position is: $187,100 USD - $256,900 USD

This position is also eligible to participate in Seismic’s incentive plans in addition to base salary.

The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan.