Senior Customer Success Manager, HR Tech (Remote, US)

Darwinbox; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

401K

Paid time off

Job summary

Darwinbox is seeking a Customer Success Manager to drive strategic outcomes for HR systems across the US. You will bridge business needs with technology, improve product adoption, and nurture long‑term partnerships while identifying cross‑sell opportunities to maximize customer value.

The role reports to the Customer Success head and requires 6+ years in customer success within HR/HCM, plus the ability to thrive in a fast-paced, evolving environment and collaborate with sales, marketing, and

Qualifications

• 6+ years in customer success within HR/HCM.
• Proven ability to drive outcomes and identify cross-sell opportunities.
• Data-driven with strong stakeholder management.

Responsibilities

• Optimize customer success processes and drive adoption.
• Cultivate customer advocacy and engagement with case studies.
• Identify cross-sell and upsell opportunities within accounts.
• Collaborate with sales, marketing and product teams to align roadmaps.
• Drive renewals and long-term partnerships.

Skills

6+ years experience

Adaptability

Sales acumen

Data-driven

Stakeholder management

Job description

Darwinbox is seeking a Customer Success Manager to drive strategic outcomes for HR systems across the US. You will bridge business needs with technology, improve product adoption, and nurture long‑term partnerships while identifying cross‑sell opportunities to maximize customer value.

The role reports to the Customer Success head and requires 6+ years in customer success within HR/HCM, plus the ability to thrive in a fast-paced, evolving environment and collaborate with sales, marketing, and