Senior Customer Success Manager - Higher Ed, AI-Driven

Workday; Atlanta (GA); Hybrid; USD 108,000 - 192,000; Full time

Benefits offered by this job

Flexible work options

Job summary

Workday is seeking a Senior Customer Success Manager for North America to serve higher education institutions, helping them maximize value from HCM, Financials, and Student solutions. You will retain and expand portfolios of 20–25 institutions, advocate for customers with product teams, and drive adoption with executive-level stakeholders.

Travel up to 30% and cross-functional collaboration are essential. This role emphasizes inclusive leadership and a data-driven approach to achieve campus

Qualifications

• 5+ years of enterprise Customer Success, consulting, or account management within Higher Education.
• 5+ years of functional domain experience with HCM, Financials, or Student software.
• 1+ years monitoring customer telemetry data, accelerating feature usage, and managing consumption-based software.

Responsibilities

• Portfolio retention and expansion across 20–25 higher education institutions.
• Strategic advocacy between university leaders and product management.
• Escalation and issue resolution with client PMs and executive leadership.
• Drive value velocity and adoption with customized success paths in 90 days.
• Integrate AI resources and digital self-serve tools into portfolio workflows.

Skills

Customer Success

Account management

Executive relationships

Cross-functional collaboration

Telemetry monitoring

Education

Bachelor's degree or equivalent

Job description

Workday is seeking a Senior Customer Success Manager for North America to serve higher education institutions, helping them maximize value from HCM, Financials, and Student solutions. You will retain and expand portfolios of 20–25 institutions, advocate for customers with product teams, and drive adoption with executive-level stakeholders.

Travel up to 30% and cross-functional collaboration are essential. This role emphasizes inclusive leadership and a data-driven approach to achieve campus