Senior Customer Success Manager – Growth & Renewals

Triwill Group; Boston (MA); Hybrid; USD 108,000 - 144,000; Full time

Benefits offered by this job

New hire RSU

ESPP

Best-in-class onboarding

Mentor and buddy program

Product training

Global benefits

Job summary

Datadog is seeking a Manager, Customer Success to hire and develop high-performing teams of Customer Success Managers. The role drives renewal and expansion revenue, mentors talent, and collaborates across functions to deliver superior customer outcomes.

This hybrid role supports our Datadogs in delivering best-in-class customer experiences at scale. The ideal candidate has 6+ years in CS/AM, 3+ years leading CS teams, and strong negotiation skills in a SaaS environment.

Qualifications

• 6+ years in Customer Success or Account Management.
• 3+ years leading a team of Customer Success Managers.
• Proven track record negotiating contract terms for renewal or upsell.

Responsibilities

• Drive and influence renewal and expansion sales cycle.
• Serve as advisor and role model for exemplary customer service.
• Balance autonomy with clear communication upwards.
• Act as regional/segment owner and escalation point for relevant matters.
• Motivate CSMs to build trust-based relationships to grow revenue.
• Collaborate cross-functionally to deliver positive customer outcomes and solve complex challenges.

Skills

Customer Success

Leadership

Negotiation

Renewal & Upsell

Job description

Datadog is seeking a Manager, Customer Success to hire and develop high-performing teams of Customer Success Managers. The role drives renewal and expansion revenue, mentors talent, and collaborates across functions to deliver superior customer outcomes.

This hybrid role supports our Datadogs in delivering best-in-class customer experiences at scale. The ideal candidate has 6+ years in CS/AM, 3+ years leading CS teams, and strong negotiation skills in a SaaS environment.