Senior Customer Success Manager — FinOps & Cloud Cost

Vantage; Oregon; Hybrid; USD 100,000 - 140,000; Full time

Job summary

Vantage seeks a Customer Success/Technical Account Manager to own the full lifecycle of post-sale engagement, including onboarding, adoption, value reviews, and renewal playbooks. You will be the customer’s main advocate inside Vantage and drive collaboration across teams to maximize value.

You’ll work with growth-stage startups to enterprises, communicating clearly with CTOs and DevOps leaders, and applying FinOps best practices to optimize cloud spend and product adoption.

Qualifications

• 5+ years of customer-centric industry experience in Customer Success or Technical Account Management in B2B tech or SaaS.
• Ability to tailor communications to CTOs, VPs of Engineering/Infrastructure, and DevOps teams.
• Experience with FinOps Cloud Cost Management solutions is preferred.

Responsibilities

• Own the full lifecycle of post-sale customer engagement including onboarding, adoption, value reviews and renewal playbooks.
• Serve as trusted advisor, champion customer needs, and drive timely resolution of issues and feature requests.
• Engage across multiple levels of customer organizations to support broad adoption and alignment with business goals.

Skills

Strong communicator

Attention to detail

Emotional intelligence

Customer-centric mindset

Bias for action

Job description

Vantage seeks a Customer Success/Technical Account Manager to own the full lifecycle of post-sale engagement, including onboarding, adoption, value reviews, and renewal playbooks. You will be the customer’s main advocate inside Vantage and drive collaboration across teams to maximize value.

You’ll work with growth-stage startups to enterprises, communicating clearly with CTOs and DevOps leaders, and applying FinOps best practices to optimize cloud spend and product adoption.