Customer Success Manager, Weather

Samsung Electronics America; New York (NY); On-site; USD 95,000 - 130,000; Full time

Job summary

Samsung Ads is seeking a Customer Success Manager to support the Mobile Ad Sales team in New York. You will partner with Sellers to deliver end‑to‑end account support, manage campaign insights, and help drive renewal revenue while ensuring top‑notch client service.

You will lead campaigns, coordinate with internal product and operations teams, and contribute to upsell opportunities. A strong digital ads background and client‑facing experience are essential for success.

Qualifications

• Experience supporting the Advertising Sales function in Account Management.
• Proven ability to deliver campaigns and renewal targets.
• Strong knowledge of digital and programmatic advertising.

Responsibilities

• Align with Sales to provide seamless account support (RFP responses, media planning, post‑sale kick‑off, campaign insights and reports).
• Serve as lead contact for day‑to‑day client communication and troubleshooting.
• Lead campaign kick‑offs, manage launch timelines, communicate updates and optimization recommendations.
• Inform internal teams across product and operations about upcoming campaigns and KPIs.
• Maintain knowledge of Samsung Ads platform and drive upsell opportunities.
• Provide best practices and learnings from campaign performance to drive renewals.
• Collaborate with Marketing for client-focused ideation and solutions.
• Educate and onboard new clients, address areas for improvement.
• Understand the larger financial picture to support NA C&S growth.

Skills

Advertising Sales experience

Account management

Deadlines oriented

Client-facing

Digital advertising knowledge

Education

Bachelor's degree

Job description

Position Summary

Samsung Ads Customer Success Manager

Samsung Electronics is a global leader in Technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading Technology companies and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.

The Opportunity

We’re growing our mobile ads team! Samsung Ads is looking for confident individuals to take on this strategic position dedicated to supporting the Mobile (MX) Ad Sales team and driving direct impact towards quarterly revenue goals. He/she will partner with Sellers on key accounts & verticals to provide seamless end-to‑end full support. Candidates should have prior experience focused on delivering excellent customer service, driving campaign performance and achieving a successful renewal rate. He/she must be able to demonstrate a strong knowledge of the advertising industry across digital & programmatic platforms.

The Customer Success Manager will be based in NY and will report into the Mobile Head of Ad Solutions within our NA C&S division. If you're interested in joining a rapidly growing team working to build a unique, world‑class advertising organization with a relentless focus on customer experience, you've come to the right place!

Role And Responsibilities

Role and Responsibilities

• Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post‑sale kick‑off and management of campaign insights & reports.
• Serve as lead contact for all day‑to‑day client communication, ensuring exceptional service and troubleshooting appropriately in a timely manner.
• Lead campaign kick‑off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
• Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs.
• Maintain strong knowledge of Samsung Ads platform and offerings to serve as the “go‑to” resource and drive upsell opportunities.
• Produce best practices and learnings based on campaign performance and provide clients with recommendations to drive renewal business.
• Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.
• Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.
• Understand the larger financial picture and drive positive impact towards NA C&S annual sales growth.

Skills And Qualifications

• 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role
• Must be task driven and have the ability to produce and hit key deliverable deadlines in a fast‑paced environment
• Attention to detail, ability to multitask and strong organizational skills required
• Experience working directly with clients and can demonstrate ability to present during meetings
• Deep understanding of the digital advertising space, with knowledge of programmatic landscape
• Bachelor’s degree required

Preferred Qualifications: Experience working on Owned and Operated in‑app properties, especially Weather or location‑based opportunities.

• Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

• Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855‑557‑3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.