Senior Customer Success Manager CoderPad

HelpfulRemote; Northern (KY); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Benefits for US-based employees

Job summary

HelpfulRemote is seeking a Customer Success Manager to own a portfolio of 40–50 mid-market accounts, guiding onboarding, adoption and retention. You’ll monitor health metrics, craft success plans tied to business goals, and drive renewal discussions with stakeholders.

Collaborate with Sales, Product and Support to expand usage, identify upsell opportunities, and run periodic business reviews that demonstrate value.

Qualifications

• Strong relationship management skills across multiple stakeholder levels.
• Clear, concise communication with executives and frontline teams.
• Analytical thinking to interpret usage data and translate insights into actions.

Responsibilities

• Onboard and adopt 40–50 mid-market accounts.
• Monitor customer health and develop success plans aligned to business goals.
• Lead renewal conversations and identify expansion opportunities.
• Conduct periodic business reviews to demonstrate value and strengthen relationships.
• Collaborate with Sales, Product and Support to ensure customer success.

Skills

Relationship management

Stakeholder communication

Analytical thinking

Cross-team collaboration

Tools

CRM software

AI tools

Job description

This role manages a portfolio of roughly 40 to 50 mid-market customer accounts, focusing on onboarding, adoption, and retention. The person in this role monitors customer health, develops success plans tied to business goals, leads renewal conversations, identifies expansion opportunities, and runs periodic business reviews to show value and strengthen relationships with customer stakeholders.

The employer wants strong relationship management skills, clear communication across different stakeholder levels, analytical thinking to interpret usage data, and business acumen to align solutions with customer goals. Candidates should be comfortable using AI tools daily for research, planning, and workflow efficiency, and should collaborate closely with Sales, Product, and Support teams.

This is a full-time position based in the United States, working CST/EST hours. Base salary ranges from $100,000 to $110,000, with on-target earnings between $120,000 and $130,000, plus benefits for US-based employees.