Senior Customer Success Manager - bilingual EN/FR

CoderPad, Inc; United States; Remote; USD 80,000 - 90,000; Full time

Job summary

CoderPad, Inc. seeks a Senior Customer Success Manager for our remote Ireland team. You will own a strategic EMEA book, focusing on French-speaking customers, manage executive relationships, renewals, and expansions, and partner with Sales to drive outcomes.

You'll run QBRs in English and French, monitor account health, and represent the voice of the customer to shape product and CS decisions. Daily use of AI tools is expected to improve efficiency and impact.

Qualifications

• 5+ years in customer success, account management, or strategic consulting, ideally SaaS/tech.
• Fluent English and French at business/executive level; able to run QBRs and renewals in French.
• Proven experience managing executive relationships with a consultative approach.
• Strong commercial acumen across renewals, upsells, expansion, and contract negotiation.
• Comfort analyzing usage/data to drive action; daily use of AI tools in workflow.

Responsibilities

• Own a portfolio of strategic EMEA accounts with retention and expansion focus.
• Build and execute account plans aligned to customer goals.
• Run QBRs in English and French to reinforce value and deepen relationships.
• Monitor account health using usage data and signals, pro-actively manage churn risk.
• Lead renewal conversations end-to-end, in collaboration with Sales.
• Identify and drive expansion opportunities with Sales.
• Create referenceable wins via case studies, testimonials, referrals.
• Represent customer voice to inform product/CS decisions.

Skills

Executive relationships

Bilingual EN/FR

SaaS/Tech familiarity

Data analytics

Negotiation skills

AI tooling usage

Job description

We are looking for a Senior Customer Success Manager to join our Customer Success team in Ireland (full remote).

What does a Senior Customer Success Manager, EMEA at CoderPad do?

CoderPad CSMs partner with technical hiring and engineering leaders to make sure they get real, measurable value from our platform, and keep coming back to it as their hiring needs grow. As the global leader in the technical interview space, with 4,000+ customers in 165+ countries, our goal as a Customer Success team is to drive retention, expansion, and advocacy across our customer base by helping customers achieve outcomes that matter to their business, not just adoption for its own sake.

This role owns a book of strategic EMEA accounts, with a particular focus on French-speaking customers. You'll run executive-level relationships, own renewal and expansion outcomes, and be the CS voice for the region.

This role reports to the VP of Customer Success and is located in Ireland.

What you'll be doing

• Owning a portfolio of strategic EMEA accounts, accountable for retention, expansion, and account health.
• Building and executing account plans for top accounts, tied to each customer's actual business goals.
• Running QBRs in both English and French to reinforce value and deepen the relationship.
• Monitoring account health through usage data and qualitative signals, and getting ahead of risk before it turns into churn.
• Owning renewal conversations end to end, including negotiation, in close partnership with Sales.
• Identifying and driving expansion opportunities alongside Sales.
• Generating referenceable customer wins: case studies, testimonials, referrals.
• Representing the voice of the customer internally to shape product and CS decisions.
• Using AI tools daily to work efficiently, from QBR prep to account research to usage summaries.

What you should bring

• 5+ years in customer success, account management, or strategic consulting, ideally in SaaS or a technical hiring platform.
• Bilingual English/French at a business and executive level. You'll be running QBRs and negotiating renewals in French.
• Proven experience managing executive relationships with a consultative, solution-oriented approach.
• Strong commercial acumen across renewals, upsells, expansion strategy, and contract negotiation.
• Comfort analyzing usage and business data to turn it into action, not just reporting.
• Daily, hands-on use of AI tools in your current workflow. You should be able to speak to specific ways you use them, not just that you do.

Compensation

Compensation for this role includes: base salary and variable, OTE 80-90k

Additional Information

The CoderPad Interview Process

Your actual interview plan has more stages than the template's default four, so I'd list it out explicitly rather than use the generic version, so candidates know what they're signing up for:

• Qualify Application (30 min)
• Recruiter phone screen (30 min)
• Hiring manager interview (45 min)
• Screen assess