Senior Customer Success Manager - Cloud Security (Remote)

Orcasecurity; Austin (TX); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Equity

Health benefits

Generous PTO

Remote work stipend

Job summary

Orca Security in Austin, TX seeks a Customer Success Manager to partner with customers, drive adoption and value, and expand product footprint. You will own the customer journey, lead executive reviews, and work with cross-functional teams to ensure success.

You will engage stakeholders at all levels, including C-suite, and leverage Salesforce, Clari, and AI tools to maximize outcomes. This role supports a flexible hybrid/remote environment.

Qualifications

• Bachelor's degree or equivalent work experience.

Responsibilities

• Manage the entire Customer Journey for an assigned portfolio of Customers.
• Partner with Customer Success Engineers to identify and drive customer objectives and value.
• Define and execute Customer Success Plans to drive adoption and value.
• Be a trusted advisor, communicating product changes and customer needs.
• Collaborate with executives to drive business value and expansion.
• Identify risks, manage escalations, and collaborate cross-functionally.
• Lead Executive Business Reviews (EBRs) & Quarterly Business Reviews (QBRs).
• Own renewal opportunities and partner on expansion.
• Contribute to maturity of CS Playbooks and Journeys.

Skills

Cloud Security

Customer Success

Account Management

Effective Communication

Travel 30%

Sales Tools

Education

Bachelor's degree or equivalent

Tools

Salesforce

Clari

Google Workspace

Slack

ChatGPT

Claude

Job description

Orca Security in Austin, TX seeks a Customer Success Manager to partner with customers, drive adoption and value, and expand product footprint. You will own the customer journey, lead executive reviews, and work with cross-functional teams to ensure success.

You will engage stakeholders at all levels, including C-suite, and leverage Salesforce, Clari, and AI tools to maximize outcomes. This role supports a flexible hybrid/remote environment.