Associate Customer Success Manager - Cloud Security Growth

Orca Security; Austin (TX); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Equity

Health insurance

PTO

Hybrid/remote work

Equipment stipend

Cellular & home internet stipend

Global team collaboration

Job summary

Orca Security is seeking an Associate Customer Success Manager in Austin, TX to manage customer accounts, renewals, and drive customer success. You will be the primary contact, foster strong relationships, monitor progress with our cloud security platform, and identify upsell opportunities.

You will work with sales, support, product, and engineering to ensure customer outcomes, gather feedback, and deliver success plans.

Qualifications

• Bachelor's degree or equivalent work experience.
• 1+ years experience in customer success, account management, or engagement management.
• Experience with Cloud Security, CyberSecurity, or SaaS products.
• Ability to communicate across organizational levels.
• Knowledge of Cloud providers (AWS, Azure, Google Cloud).
• Familiarity with cloud security industry and environments.
• Thrives in a fast-paced environment.
• Excellent written and verbal communication, problem-solving.
• Passion for building relationships and driving renewals.
• Willingness to travel ~10%.

Responsibilities

• Serve as the primary contact for assigned customer accounts, building and maintaining relationships.
• Manage a high-volume portfolio of diverse customer accounts with competing priorities.
• Oversee contract renewals and ensure timely communication.
• Monitor customer progress and platform adoption; identify training needs and expansion opportunities.
• Collaborate with Sales to identify upsell opportunities and drive revenue.
• Act as trusted advisor to help customers achieve security goals and maximize value of Orca's platform.
• Respond to customer inquiries promptly to maintain satisfaction.
• Gather and analyze customer feedback and share insights with internal teams.
• Develop and deliver customer success plans and health check-ins.
• Advocate for customers with support, product, and engineering to resolve issues.
• Become proficient in CS and Sales tools (Salesforce, Clari, Gainsight, Google Workspace, Slack).
• Own the customer relationship, understanding use cases, outcomes, requests, and key players.

Skills

Customer success

Account management

Relationship building

Communication

Problem solving

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce

Clari

Gainsight

Google Workspace

Slack

Job description

Orca Security is seeking an Associate Customer Success Manager in Austin, TX to manage customer accounts, renewals, and drive customer success. You will be the primary contact, foster strong relationships, monitor progress with our cloud security platform, and identify upsell opportunities.

You will work with sales, support, product, and engineering to ensure customer outcomes, gather feedback, and deliver success plans.