Hybrid Cloud Security — Customer Success Manager

Orca Security; Oregon; Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Equity

Remote-friendly environment

Laptop provided

Work-from-home stipend

Cell phone reimbursement

Home internet reimbursement

Generous PTO and US holidays

Job summary

Orca Security seeks a driven Customer Success Manager to own the customer journey across a portfolio, collaborating with CS Engineers to reach business outcomes and value. You will communicate upcoming product changes, align with customer KPIs, and drive adoption and expansion in a fast-paced cloud security environment.

You will build relationships across all levels from practitioners to the C-suite, manage risks, and lead executive reviews.

Qualifications

• Knowledge of modern Cloud Infrastructure providers (AWS, Azure, Google Cloud).
• 5+ years in Cloud Security, CyberSecurity, or related SaaS products.
• 5+ years in customer success, account management, or related roles.
• Bachelor's degree or equivalent work experience.

Responsibilities

• Manage the entire Customer Journey for an assigned portfolio.
• Partner with CS Engineers to drive customer outcomes and value.
• Define and execute Customer Success Plans to drive adoption and value.
• Be a trusted advisor, communicating product changes and customer needs.
• Lead Executive Business Reviews and Quarterly Business Reviews.
• Own renewal opportunities and collaborate on expansions.
• Build relationships across all organizational levels, including C-suite.
• Identify risks, manage escalations, and collaborate cross-functionally.
• Proficiently use CS and Sales tools to perform day-to-day tasks.

Skills

Cloud security knowledge

Customer success experience

Communication skills

Relationship-building

Prioritization skills

Problem-solving

Travel ability

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce

Slack

ChatGPT

Claude

Job description

Orca Security seeks a driven Customer Success Manager to own the customer journey across a portfolio, collaborating with CS Engineers to reach business outcomes and value. You will communicate upcoming product changes, align with customer KPIs, and drive adoption and expansion in a fast-paced cloud security environment.

You will build relationships across all levels from practitioners to the C-suite, manage risks, and lead executive reviews.