Strategic Cloud Security Customer Success Manager (Hybrid)

Orca Security; Austin (TX); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Benefits: medical, dental, vision

Generous PTO and holidays

Hybrid & remote work environments

Work-from-home stipend

Job summary

Orca Security is seeking a highly motivated Customer Success Manager to partner with clients, drive security outcomes, and expand product usage. You will nurture relationships across the customer lifecycle and align with executives to ensure renewals and expansion.

As part of a fast-growing cloud security company, you will work in a collaborative pod and engage with customers to demonstrate value. The role supports flexible hybrid and remote work while maintaining strong in-person collaboration.

Qualifications

• 5+ years in Cloud Security, CyberSecurity, or related SaaS products.
• 5+ years in customer success, account management, engagement management, or pre-sales roles.
• Bachelor's degree or equivalent work experience.

Responsibilities

• Manage the entire Customer Journey for an assigned portfolio of Customers.
• Collaborate with Customer Success Engineers to identify objectives, operationalize outcomes and value.
• Define and execute Customer Success Plans to drive adoption and value.
• Be a trusted advisor for customers, communicating upcoming product changes and acting as voice of the customer.
• Lead Executive Business Reviews (EBRs) & Quarterly Business Reviews (QBRs).
• Own renewal opportunities and partner with Account Executives on expansions.
• Develop and refine Customer Success Playbooks, Journeys, and Best Practices.

Skills

Cloud Security

Customer Success

Account Management

Cross-functional Communication

Travel

SaaS Solutions

Education

Bachelor's degree

Tools

Salesforce

Slack

ChatGPT

Claude

Clari

Google Workspace

Job description

Orca Security is seeking a highly motivated Customer Success Manager to partner with clients, drive security outcomes, and expand product usage. You will nurture relationships across the customer lifecycle and align with executives to ensure renewals and expansion.

As part of a fast-growing cloud security company, you will work in a collaborative pod and engage with customers to demonstrate value. The role supports flexible hybrid and remote work while maintaining strong in-person collaboration.