Strategic Customer Success Manager - Asset Operations
TCR INTERNATIONAL
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Benefits offered by this job
Job summary
TCR Group in Chicago, IL, is seeking a Customer Success Manager to own end-to-end account success for North America, translating contracts into high-performing operations. You will lead monthly business reviews, coordinate with internal teams, manage asset delivery, and monitor fleet performance, maintenance compliance, and service delivery.
The role requires 5–10+ years in maintenance-driven settings, strong data analysis, and travel up to 25%, with a focus on renewals and value delivery to
Qualifications
- 5–10+ years in maintenance-driven, asset-intensive operational environments such as aviation, ground handling, or fleet/leasing
Responsibilities
- Lead monthly business reviews with customers (MBRs) and quarterly/adhoc reviews
- Coordinate cross-functional teams to ensure consistent execution across operations
- Monitor and report on contracted service levels: fleet availability, maintenance compliance, response times
- Develop and manage improvement plans based on customer feedback and performance data
- Identify farming opportunities and support renewals with Commercial and Global KAM teams
- Translate complex operational data into clear insights for customers and internal teams
- Oversee end-to-end asset delivery and in-rent processes for new equipment
Skills
Job description
TCR Group in Chicago, IL, is seeking a Customer Success Manager to own end-to-end account success for North America, translating contracts into high-performing operations. You will lead monthly business reviews, coordinate with internal teams, manage asset delivery, and monitor fleet performance, maintenance compliance, and service delivery.
The role requires 5–10+ years in maintenance-driven settings, strong data analysis, and travel up to 25%, with a focus on renewals and value delivery to
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