Senior Customer Success Leader – Remote, Growth & P&L

House Rx; San Francisco (CA); On-site; USD 145,000 - 185,000; Full time

Benefits offered by this job

Flexible hours and PTO

Remote work

Generous parental leave

Healthcare, vision and dental benefits

Equity stake

Job summary

House Rx is seeking a Sr. Customer Success Manager to lead customer initiatives across success, pharmacy operations, and financial growth. The role requires travel to customer sites up to 50% and strong relationship-building skills.

You will partner with dispensers, clinics, and finance teams to drive outcomes, monitor operations, and optimize profitability while delivering strategic insights in quarterly reviews. This position supports a remote-first culture with onsite as needed.

Qualifications

• Experience: 8+ years in management/programs; 3-5 years in customer relations, ops, and financial oversight.
• Pharmacy space experience required; specialty pharmacy preferred.

Responsibilities

• Build and maintain relationships with dispensers, clinic staff, and executives.
• Monitor channels and queues to prevent escalations and gaps.
• Oversee P&L, ensure profitability above budget, and identify growth initiatives.
• Lead bi-weekly operational reviews with cross-functional teams.

Skills

Relationship building

Communication

Analytical abilities

Operational proficiency

Job description

House Rx is seeking a Sr. Customer Success Manager to lead customer initiatives across success, pharmacy operations, and financial growth. The role requires travel to customer sites up to 50% and strong relationship-building skills.

You will partner with dispensers, clinics, and finance teams to drive outcomes, monitor operations, and optimize profitability while delivering strategic insights in quarterly reviews. This position supports a remote-first culture with onsite as needed.