Head of Customer Success, Retention & Growth (Remote)

7Seventy; United States; Remote; USD 155,000 - 190,000; Full time

Job summary

7Seventy is seeking an experienced Head of Customer Success to lead CS, implementation, and support operations for a growing healthcare technology organization. You will own the customer lifecycle from contract through onboarding, adoption, expansion, and renewal, with accountability for GRR/NRR, churn reduction, and customer experience.

You will develop health scoring, segmentation, and retention analytics while scaling a measurable CS organization supporting hundreds of accounts.

Qualifications

• 7+ years in Customer Success or Customer Operations.
• 3+ years managing multiple customer-facing functions.
• Proven ownership of GRR/NRR with measurable retention improvements.
• Experience with SMB portfolios and cross-functional teams.

Responsibilities

• Own GRR and NRR with strategies to reduce churn and protect recurring revenue.
• Develop customer health scoring and segmentation models for scalability.
• Lead customer success, implementation, and support teams.
• Define the customer journey and lifecycle metrics for leadership visibility.
• Collaborate with Sales on handoffs and expansion opportunities.
• Establish time-to-value targets and monitor onboarding performance.

Skills

Customer retention

Churn analysis

GRR & NRR

CRM systems

Customer lifecycle

Account segmentation

Onboarding metrics

Cross-functional leadership

Tools

HubSpot

Job description

7Seventy is seeking an experienced Head of Customer Success to lead CS, implementation, and support operations for a growing healthcare technology organization. You will own the customer lifecycle from contract through onboarding, adoption, expansion, and renewal, with accountability for GRR/NRR, churn reduction, and customer experience.

You will develop health scoring, segmentation, and retention analytics while scaling a measurable CS organization supporting hundreds of accounts.