Senior Customer Success Lead - Enterprise Accounts

Wayne Fueling Systems LLC; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) plan with employer贡献

Medical, dental, and vision insurance

Wellness programs

Health savings account

Disability insurance

Life insurance

Employee discounts

Paid time off

Accommodations

Job summary

Dover Fueling Solutions is seeking a Sr. Customer Success Manager to lead our Customer Success team, drive day-to-day operations, and shape future strategy for platforms serving diverse customers from single-site operators to global brands.

The ideal candidate has extensive Customer Success experience, with a background in the convenience store or fueling industry and a passion for customer service and collaboration. The role supports hybrid work arrangements.

Qualifications

• 5-7 years of experience in Customer Success, Account Management, or Customer Support.
• Experience with cloud-based solutions and enterprise onboarding.
• Strong interpersonal and cross-functional collaboration skills.
• Familiarity with CRM tools and SharePoint workflows.

Responsibilities

• Lead the Customer Success team and define day-to-day operations and strategy.
• Represent customers to influence product development for better outcomes.
• Retain and grow key accounts through excellent service and relationships.
• Develop scalable, best-practice processes across the organization.
• Collaborate across departments to ensure a consistent experience across product lines.
• Proactively prevent and manage escalations with rapid resolution.

Skills

Customer Success

Account Management

CRM tools

SharePoint

Cross-functional collaboration

Tools

SharePoint workflows

CRM software

Job description

Dover Fueling Solutions is seeking a Sr. Customer Success Manager to lead our Customer Success team, drive day-to-day operations, and shape future strategy for platforms serving diverse customers from single-site operators to global brands.

The ideal candidate has extensive Customer Success experience, with a background in the convenience store or fueling industry and a passion for customer service and collaboration. The role supports hybrid work arrangements.