Senior Customer Success Lead — Employee Experience & Adoption

Aumni; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health coverage

Wellness centers

Retirement plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. in New York seeks a Customer Success Senior Associate in Employee Experience to partner with senior leaders, translating business priorities into tailored adoption plans and measurable outcomes.

You will lead high-visibility engagements, build trusted relationships, and present executive-ready recommendations, coordinating cross-functional teams for a cohesive customer experience. This role requires executive presence, strategic thinking, and comfort presenting at large

Qualifications

• 4+ years in Customer Success, Management Consulting, Strategy, Transformation, Financial Services, or Technology with complex stakeholder experience.
• Strong strategic problem-solving, able to structure ambiguous challenges into clear recommendations and action plans.
• Exceptional executive presence and communication, able to engage senior leaders and present to large audiences.
• Experience leading engagements from discovery through executive-ready delivery and adoption.
• Ability to simplify complex topics through practical recommendations, PowerPoint, and executive storytelling.
• Ability to quickly learn emerging technologies and connect capabilities to business priorities.
• Experience with change management or adoption programs driving measurable behavior change.

Responsibilities

• Lead end-to-end customer engagements for senior leaders from discovery to measurement.
• Build trusted relationships with a portfolio of organizations and senior leaders, aligning priorities and adoption opportunities.
• Advise executives on opportunities to improve productivity, collaboration, and AI-enabled ways of working.
• Design executive-ready presentations, demonstrations, workshops, and adoption plans tailored to priorities.
• Develop multi-month adoption campaigns with sponsoring leaders and measurable success metrics.
• Present confidently across settings, from one-to-one to large forums and events.
• Coordinate product, change, communications, design, learning, and support to deliver a cohesive customer experience.
• Build playbooks, toolkits, and frameworks to scale successful engagements.

Skills

Executive presence

Strategic problem-solving

Customer engagements

PowerPoint storytelling

Change management

AI-enabled adoption

Learning new technologies

Tools

PowerPoint

Job description

JPMorgan Chase & Co. in New York seeks a Customer Success Senior Associate in Employee Experience to partner with senior leaders, translating business priorities into tailored adoption plans and measurable outcomes.

You will lead high-visibility engagements, build trusted relationships, and present executive-ready recommendations, coordinating cross-functional teams for a cohesive customer experience. This role requires executive presence, strategic thinking, and comfort presenting at large