Senior Customer Success Partner — Executive Engagement & Adoption

JP Morgan Chase; City of Rochester (NY); On-site; USD 110,000 - 165,000; Full time

Job summary

JPMorganChase in New York seeks a Customer Success Senior Associate to partner with senior leaders, translate business priorities into adoption plans, and drive measurable outcomes using workplace technologies. The role demands executive presence and strong storytelling across campaigns and events.

You will lead high-profile engagements, align stakeholders, and deliver adoption programs that demonstrate value, working with multiple teams to ensure a smooth customer experience.

Qualifications

• 4+ years in Customer Success, management consulting, strategy, transformation, financial services, or technology.
• Strong strategic problem-solving to structure ambiguous challenges.
• Executive presence and communication to engage senior leaders and large audiences.
• Experience leading engagements from discovery to adoption and follow-through.
• Ability to simplify complex topics with PowerPoint and executive storytelling.
• Ability to learn emerging technologies and relate them to business priorities.

Responsibilities

• Lead end-to-end customer engagements with senior leaders across functions.
• Build trusted relationships and understand priorities, adoption opportunities, and success measures.
• Advise executives on opportunities to improve productivity and collaboration.
• Design executive-ready presentations, workshops, and adoption plans.
• Develop multi-month adoption campaigns with sponsoring leaders.
• Present across settings from one-to-ones to large forums and events.
• Coordinate cross-functional partners to deliver a cohesive customer experience.
• Create playbooks and toolkits to scale successful engagements.

Skills

Executive presence

Strategic problem-solving

Excellent communication

Delivery leadership

Storytelling/presentation

Change management

Tools

Microsoft 365

Copilot

Zoom

Job description

JPMorganChase in New York seeks a Customer Success Senior Associate to partner with senior leaders, translate business priorities into adoption plans, and drive measurable outcomes using workplace technologies. The role demands executive presence and strong storytelling across campaigns and events.

You will lead high-profile engagements, align stakeholders, and deliver adoption programs that demonstrate value, working with multiple teams to ensure a smooth customer experience.