Senior Customer Success Advisor—Executive Engagement

JPMorganChase; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Discretionary incentive compensation

Job summary

JPMorganChase is seeking a Customer Success Senior Associate in the Employee Experience group to partner with senior leaders, translate priorities into tailored adoption plans, and drive measurable outcomes across workplace technologies. You will lead high-profile engagements and build trusted relationships to deliver executive-ready experiences.

You will oversee multi-month adoption campaigns, design compelling presentations, and coordinate cross-functional partners to scale adoption while

Qualifications

• 4+ years in Customer Success, Strategy, or related fields.
• Experience leading engagements from discovery to delivery.
• Ability to translate complex topics into clear recommendations and narratives.
• Executive presence and strong communication with leadership teams.
• Experience applying AI-enabled productivity tools to business challenges.

Responsibilities

• Lead end-to-end customer engagements with senior leaders and executives.
• Build and manage relationships across a portfolio of organizations.
• Advise on opportunities to improve productivity and collaboration.
• Design executive-ready presentations and adoption plans.
• Develop multi-month adoption campaigns with measurable outcomes.
• Deliver presentations across various settings and events.
• Coordinate cross-functional partners to deliver a cohesive experience.
• Create playbooks and frameworks to scale successful engagements.

Skills

Executive presence

Communication skills

Strategic problem-solving

Presentation skills

PowerPoint skills

Adaptability to learn

Change management

Tools

Microsoft 365

Copilot

Zoom

Job description

JPMorganChase is seeking a Customer Success Senior Associate in the Employee Experience group to partner with senior leaders, translate priorities into tailored adoption plans, and drive measurable outcomes across workplace technologies. You will lead high-profile engagements and build trusted relationships to deliver executive-ready experiences.

You will oversee multi-month adoption campaigns, design compelling presentations, and coordinate cross-functional partners to scale adoption while