Senior Customer Success Manager - Growth & Renewals

Merge; San Francisco (CA); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

Health insurance

401K Plan

Home office stipend

In-office snacks & dinner

Job summary

Merge is seeking a Customer Success Manager to build repeatable, customer-centric processes that drive revenue growth. You will own post-sales journeys, from onboarding to renewal, and partner with sales and professional services to ensure customers adopt Merge effectively.

The ideal candidate will have 3+ years in a software CS/AM role, advocate for customers, and take ownership with autonomy in a fast-moving startup environment.

Qualifications

• 3+ years in a Customer Success or Account Management role for software products.
• Strong customer advocacy and relationship-building skills.
• Ability to own complex customer portfolios and drive outcomes.

Responsibilities

• Directly engage with technical stakeholders to resolve issues quickly.
• Manage post-sales journey from onboarding to renewal; collaborate with sales and services.
• Oversee 40-50 commercial customers and drive renewals and upsell opportunities.
• Ensure high customer satisfaction and represent customers in internal discussions.

Skills

Customer Success

Account Management

Advocacy

Job description

Merge is seeking a Customer Success Manager to build repeatable, customer-centric processes that drive revenue growth. You will own post-sales journeys, from onboarding to renewal, and partner with sales and professional services to ensure customers adopt Merge effectively.

The ideal candidate will have 3+ years in a software CS/AM role, advocate for customers, and take ownership with autonomy in a fast-moving startup environment.