Senior Customer Success & Experience Manager

Luna Data Solutions, Inc.; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Luna Data Solutions, Inc. is seeking a Customer Success & Client Services Manager in a hybrid Austin-based role. You will advocate for a portfolio of business clients, ensuring they receive maximum value and a positive experience throughout the partnership.

You will collaborate with sales, technical, and operations teams to drive service excellence, renewals, and continuous improvement. The ideal candidate builds relationships, demonstrates business acumen, and leads with customer-focused

Qualifications

• 5+ years in Customer Success, Account Management, or similar roles.
• Proven ability to manage multiple relationships and priorities.
• Experience collaborating with sales, technical, and operations teams.

Responsibilities

• Serve as the primary contact for assigned accounts and manage relationships at executive levels.
• Lead client meetings, business reviews, and renewal conversations to ensure outcomes.
• Coordinate with cross-functional teams to deliver service excellence and resolve issues.

Skills

Client relationship management

Cross-functional collaboration

Project coordination

Verbal & written communication

Executive stakeholder engagement

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

Luna Data Solutions, Inc. is seeking a Customer Success & Client Services Manager in a hybrid Austin-based role. You will advocate for a portfolio of business clients, ensuring they receive maximum value and a positive experience throughout the partnership.

You will collaborate with sales, technical, and operations teams to drive service excellence, renewals, and continuous improvement. The ideal candidate builds relationships, demonstrates business acumen, and leads with customer-focused