Senior Customer Success Executive - Manufacturing AI Growth

Servicenow; Denver (CO); Hybrid; USD 150,000 - 210,000; Full time

Job summary

ServiceNow is seeking a Customer Success Executive—US Manufacturing—to drive outcomes, retention, and growth across a portfolio of high-value US Manufacturing accounts. You will own the commercial health of your portfolio and partner with Sales, Delivery, Product, and CEG to ensure customers realize the full value of ServiceNow investments.

You will serve as a strategic advisor to CIOs and senior IT leaders, translating business priorities into a phased roadmap and leading cross-functional

Qualifications

• AI-driven: experience leveraging AI in workflows, decision-making, or problem-solving.
• BA/BS or equivalent required; MBA or advanced degree preferred.

Responsibilities

• Own account-level commercial performance and drive GRR, NRR, and renewals.
• Engage at the executive level with CIOs and senior IT stakeholders; co-develop digital transformation strategies.
• Translate customer strategy into a ServiceNow roadmap, aligning priorities with platform capabilities.
• Run complex transformations across large accounts with governance and delivery excellence.
• Tell the story through data; deliver executive presentations and portfolio reviews.
• Drive AI consumption and platform adoption as strategic KPIs.
• Set and monitor measurable success metrics; refine plans to realize value.
• Champion voice of the customer; provide structured input for Product Engineering.

Skills

AI strategy

Executive leadership

C-suite engagement

Portfolio management

Strategic thinking

Customer success

Revenue growth

Cross-functional coordination

Change management

Data storytelling

Travel willingness

Education

BA/BS in relevant field

MBA (preferred)

Tools

CRM systems

Data analytics tools

Job description

ServiceNow is seeking a Customer Success Executive—US Manufacturing—to drive outcomes, retention, and growth across a portfolio of high-value US Manufacturing accounts. You will own the commercial health of your portfolio and partner with Sales, Delivery, Product, and CEG to ensure customers realize the full value of ServiceNow investments.

You will serve as a strategic advisor to CIOs and senior IT leaders, translating business priorities into a phased roadmap and leading cross-functional