Principal Customer Success Executive - Manufacturing Vertical

Servicenow; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

ServiceNow is seeking a Customer Success Executive for US Manufacturing. This senior individual contributor role sits in the Customer Excellence Group and focuses on driving customer outcomes, retention, and expansion across a portfolio of high-value US Manufacturing accounts.

You will own the commercial health and strategic growth of the assigned accounts, operating with the ownership mindset of a general manager at the account level.

Responsibilities

• Drive customer outcomes, retention, and expansion across high-value US Manufacturing accounts.
• Own the commercial health and strategic growth of assigned accounts.

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Customer Success Executive—US Manufacturing is a senior individual contributor role within the Customer Excellence Group (CEG), responsible for driving customer outcomes, retention, and expansion across a portfolio of high-value US Manufacturing accounts. This role carries full accountability for the commercial health and strategic growth of assigned accounts—operating with the ownership mentality of a general manager at the account level.

This is not an account-monitoring role. We are looking for a commercially minded operator who has personally driven demonstrable Yo